Terms & Policies

Deploying products or services without obtaining prior approval from Zeno

Running prohibited products, such as weight loss, endocrine, sexual health, breast augmentation, MLM, financial, gambling, etc.

Advertisers engaging in spam actor/bad actor activities.

Altering landing page content, running landing pages featuring individuals wearing badges, doctors, third-party logos, or having redirect links that violate unauthorized product guidelines.

Users associated with ad accounts that have a history of policy violations, engage in system evasion, or intentionally fail to pay advertising expenses will have their accounts suspended without refunds.

Zeno will make a refund with the payment method and currency unit that customers have paid for Zeno.

Zeno will refund your remaining amount within 1-5 working days after receiving the customer's confirmation of the closing balance.

Customers can receive the refunded amount within 5-10 working days depending on the payment methods and each international payment gateway.

To use Services, you must follow with the following requirements and process:

a. Requirements

By agreeing to these Terms of Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.

You shall not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any malwares or viruses or any code of a destructive nature.

Website does not contain discrimination content on the basis of age, gender, race, ethnicity, nationality, religion, sexual orientation, or any other protected status.

b. Our working process to use Services

Step 2. Zeno Digital will create advertising accounts under Zeno Digital's Agency account, and then Zeno Digital will link your TikTok Account to such advertising accounts. You may be allowed to have more than one advertising accounts.

Step 3. To use advertising accounts, you must transfer the advertising budget to our Payment Account, and then we shall top-up the advertising budget to your advertising accounts.

Step 4. You can use advertising accounts for your business purpose as long as your activities will comply with the Terms of Services, TikTok's policies and applicable Laws.

We reserve the right to refuse to anyone for any reason at any time.

By using the Services, you agree, without limitation or qualification, to be bound by, and to comply with, TikTok's policies and these Terms of Services and any other posted guidelines or rules applicable to any website where this Terms of Services is found. We may make improvements and/or changes to the Website at any time. Although we attempt to periodically update information on the Website, the information, materials and services provided on or through the Website may occasionally be inaccurate, incomplete or out of date. We do not have a duty to update information contained in the Website, and we will not be liable for any failure to update such information.

We understand that your TikTok account and all activities of the advertising accounts, including but not limited to spending advertising budget, content, photo, video, music and products, are owned and managed by you, thus you must be solely responsible for all activities happening to your account and advertising accounts.

We reserve the right to refuse to anyone for any reason at any time.

By using the Services, you agree, without limitation or qualification, to be bound by, and to comply with, TikTok's policies and these Terms of Services and any other posted guidelines or rules applicable to any website where this Terms of Services is found. We may make improvements and/or changes to the Website at any time.

We understand that your TikTok account and all activities of the advertising accounts, including but not limited to spending advertising budget, content, photo, video, music and products, are owned and managed by you, thus you must be solely responsible for all activities happening to your account and advertising accounts.

i. Receive service fee full as mentioned in Payment Policy.

ii. Support you to handle all issues regarding to provided advertising accounts.

iv. Top-up to Advertising Accounts within 6 working hours when Zeno Digital receive advertising budget.

v. Consult and support you to set up TikTok Account and advertising accounts.

vi. Update trending songs in the market.

vii. Active beta function to you.

viii. Review campaigns and appeal campaigns if they meet appealed requirements.

ix. Refund the balance in advertising accounts to you within 2 business days if you stop using advertising accounts or the account is suspended without violating TikTok's policy.

x. Transfer balances between advertising accounts in accordance with TikTok's policy.

xi. Keep confidential information in accordance with the TikTok's policy and in accordance with the applicable Laws.

xii. Zeno has the right to disable and remove the ads in case of violating Zeno and TikTok Ad Policy.

xiii. If you intentionally create multiple accounts on the system, Zeno Digital reserves the right to block all violating accounts without prior notice.

xiv. Zeno has the right to revoke inactive accounts that have had no spending activity for 30 days.

i. Be provided advertising accounts by Zeno Digital.

ii. Be received all supports from Zeno Digital when you use Services, including but not limited to top up to advertising accounts, active functions and other support to manage advertising accounts stably.

iii. Be refunded the balance if stopping to use advertising accounts.

v. Transfer advertising budget and service fee to Zeno Digital's payment account to top-up advertising accounts.

vi. Shall not share or transfer or disclose the provided TikTok Account and advertising accounts information for any purpose to any third party, and you must be solely responsible for your activities happening with your accounts and other accounts managed by Zeno Digital because of your fault.

vii. Keep confidential information in accordance with the TikTok's policy and the applicable Laws.

Your rights under this Agreement will automatically be terminated without notice if you fail to comply with any of its terms. In case of such termination, Zeno Digital may immediately revoke your access to the advertising accounts. For this circumstance, in accordance with case by case, you may not receive any balance from Zeno Digital.

In case you request to stop using one or all advertising accounts, the remaining balance shall be refunded to you or transferred to active advertising accounts within 2 business days if there are no issues incurred from your activities.

Any dispute or claim arising from or relating to this Agreement is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability, and all other terms in the Website.

Disclaimer of Warranties and Limitation of Liability. All products or resources are developed and manufactured by TikTok and third parties, and we have no responsibility or liability for any aspect of your activities except our providing Services. Without limiting the Disclaimer of Warranties and Limitation of Liability terms in the Website, unless otherwise required by applicable law, in no event will our or our licensors' aggregate liability with respect to any claim arising from or related to this Agreement or your use of the our Services exceed fifty dollars ($50.00).

These Terms of Services and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

You can review the most current version of the Terms of Services at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Services by posting updates and changes to our Website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Please visit Payment Policy and refund policy or contact AM team to be updated our policy.

For help with the Services or resolving other related issues, please contact Customer Service at email: andrew.le@zenodigital.vn

We design our systems with your security and privacy in mind.

We work to protect the security of your information during transmission by using encryption protocols and software.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.